Privacy Policy

Information we collect

When you submit a buyer request, contact form, or supplier application, we collect the information you choose to provide, such as your name, business contact information, project ZIP code, project description, company capabilities, and optional files.

We also collect limited first-party technical and attribution data, such as the page visited, anonymous session identifier, referring page, campaign parameters, browser user agent, and submission status. Contact fields are stored separately from anonymous conversion events.

How we use information

We use submitted information to review the request, determine an appropriate next step, communicate with you, prepare a requested quote or review, administer supplier applications, protect the service, diagnose delivery failures, and measure whether the website is functioning.

Uploaded documents are stored in private server-controlled storage. They are not automatically sent to an AI model merely because they were uploaded.

AI-assisted internal review

An authorized administrator may initiate AI-assisted triage for a buyer request and up to two attached files. The tool sends non-contact project context and the selected files to Vercel AI Gateway or OpenAI with provider-side response storage disabled by the application request.

AI output is an internal aid only. It may be incomplete or incorrect and must be verified by a qualified person before buyer communication or any engineering, legal, pricing, supplier, or commercial decision. The AI tool cannot send messages, change lead status, or approve suppliers.

Disclosure and service providers

We do not automatically broadcast buyer requests to an anonymous supplier network, and we do not sell submitted contact information as a lead list.

Information may be processed by NovaRise Steel LLC and vetted service providers that support hosting, private storage, email delivery, security, analytics, and authorized AI-assisted review. We may also disclose information when required to protect the service, comply with a valid legal obligation, or address fraud or misuse.

Project information may be shared with an approved and relevant project participant when that is necessary to respond to the request. We limit the information to the intended workflow and do not represent that supplier participation or a referral is guaranteed.

Retention and security

We retain information for operating, follow-up, recordkeeping, security, and dispute-resolution purposes, and remove or de-identify it when it is no longer reasonably needed. Retention periods can vary by record type and business obligation.

We use access controls, private storage, server-side credentials, validation, and audit-oriented controls. No internet transmission or storage method can be guaranteed completely secure.

Your choices and contact

You may decline optional fields and document uploads. You may ask about, correct, or request deletion of information associated with your submission, subject to records we must retain for legitimate operational or legal reasons.

Privacy requests can be sent to info@pembquotes.com or directed to NovaRise Steel LLC through the contact information published on PEMBQuotes.com.